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A Slippery Slope: How NOT providing soap can hurt your property on Airbnb

Did you know that Airbnb has made soap an 'essential'?

It falls under the  Airbnb's basic requirements for hosts and your performance is tracked against the average level of performance for all hosts on Airbnb. Listings that consistently fall below the average could be subject to penalties. Ouch!

So how do you decide what toiletries to put in for your guests? Well, there’s an inventory of basic amenities a host should have for Airbnb guests, however, there’s also other items that can enhance the guest experience and elevate it from normal to special, depending on the type of traveler; business, or leisure. It’s always advisable to throw in a few ‘wow’ factor extras, guests love unique elements and little touches and it all makes for a more memorable Airbnb stay. We here at Team Custom will guide you through the process and help you impress your guests to get higher ratings.

The basics

Get back to basics and think of what the guest really needs. It’s important to have a contact details book including emergency numbers and the host’s number on the key for ease of communication. WiFi is now commonplace for guests and they expect to be able to get online. Clean sheets and towels are a given. Store toilet paper supplies in the bathroom. Basic toiletries should also be provided such as shampoo, conditioner, and body wash –we have a huge selection to compliment and fit every budget and property.

Airbnb’s amenities checklist provides clear guidance on which amenities to include.

If there’s a kitchen, washing up liquid, cleaning supplies, kitchen towels, cutlery, and dishes are vital for those wanting to whip up home meals and for keeping the place spic and span afterwards. It’s up to the host as to whether they wish to provide coffee, tea or some basic snacks for guests arriving very early or late, but these can be a thoughtful and generous addition.

An updated first-aid kit, maps and current guides to the area with personal recommendations are always useful. Be as helpful to your guest as possible and always try and go beyond.

For business travelers

Business guests have different requirements, of course. An ironing board or number for the nearest laundry service are handy for organizing business attire. WiFi is vital and extra USB charger outlets. Information on transport services and taxi numbers, or free parking, is a plus too.

However, to get certified as ‘Business Travel Ready’ there is a strict criteria. Hosts must provide an entire house or apartment listing (and the correct type, which can be checked on Airbnb). The listing must not have pets on the property and has to be a non-smoking zone.

Business Travel Ready amenities must include: A laptop-friendly work space, WiFi, self check-in (including a key box, keypad, smart lock or doorman), a carbon monoxide and smoke detector, essentials such as in the basics section, an iron, coat hangers and a hairdryer.

Listings must have at least 3 star rating reviews before being eligible.

Leisure guests

If the guests are staying for leisure, then treating the listing more like a hotel and going the extra mile with ‘home from home’ comforts and extra resources on the destination is a fabulous plan. Just like hotels, it’s all about the little touches that make a stay special and that is why guests prefer to book an Airbnb. Luxuriously soft bedding, toys for the little ones or a comprehensive guide to the city or locality with highlights, are just a few examples.

As most families will cook, having a well-stocked kitchen is beneficial for them, whereas friends or couples might prefer local restaurant recommendations. Children will love a play space or fun items.

The ‘Wow’ factor

One thing is sure, a host can impress their guests much more by going above and beyond. Decor complimenting luxury toiletries, high-quality towels and bed linen, design-led furniture, free parking, Netflix, a complimentary welcome basket with a bottle of bubbles, personal recommendations and guides, fresh flowers, books and magazines – they all add a bit of sparkle.

 Happy Hosting!

- Team Custom

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