Why Buy From Custom Amenities?


Press 1 to listen to some digitized music and an occasional voice telling you that your call is important.

Press 2 to be put straight through to the wrong department.

Press 3 to be cut off.

Press 4 to be left in eerie silence.

Or just hang up and re-dial 1 800 661 1500 to receive REAL customer service from a team of REAL people who are here to help you; and are committed to giving you what you want, when you want it, and how you want it.

At Custom Amenities, we are a family run, Canadian company and our driving commitment has always been, and always will be, to give our customers better service, better products, and better value than anyone else.

What does this mean in practice? It means we put ourselves in your shoes, we listen to what our customers want, and as a result we offer helpful and valuable services like:

  • Real people giving proper service. We don’t use a call center, we just have friendly and knowledgeable people who pick up the phone, listen to you, and help you in any way they can. If you prefer to order online, we’ve made our website as simple and helpful as possible too. And if you’d rather order by email, we’re cool with that too.
  • No minimum order size. If you only want one box, you can have it, and it’s our pleasure to supply it.
  • Delivery right to your door.  We strive to arrange delivery by the best and most economical means we can find. Or, you can come say hi and pick up from our main office. We’re nice, and we have cute puppies in the office.
  • Small pack sizes. We know that standard pack sizes are sometimes too large for many of our customers, so we get our suppliers to make them smaller; and where this isn’t possible, our own in-house team will make them up for you.
  • Money back guarantee. If you’re not completely happy with a product, for any reason at all, then you can just send it back within 30 days completely free of charge, and we’ll refund the product price in full.
  • We’ve got a conscience. We offer extensive ranges of environmentally friendly products, because we care about the world we live in and it’s our pleasure to help our customers care too.
  • We’re problem solvers. We love finding solutions to our customers’ problems, and we love improving existing products and developing new ones to help make your lives easier. So if you have a problem, or a great idea, please tell us.

All of the team here at Custom Amenities would love you to put us to the test, and judge for yourself whether we really are the best supplier of hospitality products. So why not try us out today? No matter how small your order is, you’ll always receive the outstanding level of service which we’re proud to deliver.